Terms & Conditions


Commissions that require packing and postage will be quoted at the time of order and will depend on the type, size and fragility of the item we have produced for you. 

Quoted shipping prices for items listed on our shop are for UK mainland only and are shipped by TNT or Royal Mail depending on size and weight of the item. For Highlands and Islands and deliveries overseas please contact us with your requirements and we will find the most efficient and economical courier. 

Off the shelf items are shipped next working day and delivery takes 1-3 days.

Personalised items such as Anthropometers take 5-10 days to produce plus shipping time depending on our workload at the time. 

We are very often happy to deliver items locally in person, and of course you are welcome to collect. 

We make every effort to pack and protect your product for shipping. Unfortunately, it is not possible to insure items against loss or damage in transit. All items are shipped or posted entirely at your risk.



If for any reason you are not happy with your order, we are happy to offer a full refund or make good the item. Please contact us to discuss any concerns you might have and we will do everything we can to make good the situation.


Terms of sale

All prices are quoted in UK Sterling and exclude delivery costs. We will not be liable for any export or import duties etc for deliveries outside UK mainland. We will advise on the most efficient and economical shipping service for overseas deliveries. Payment in full is required before your order can be shipped. We accept payment by PayPal, Visa, MasterCard and Maestro credit and debit cards.  

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third-party gains unauthorised access to the data you provide when accessing our site. 

You may cancel your order at any time so long as the item has not been personalised and you will receive a full refund.

We reserve the right to refuse to process a transaction for any reason and at any time at our sole discretion.


Product Information

All products are subject to availability and we reserve the right to withdraw products at any time and remove or edit content on this website. Despite our very best efforts to ensure information on this website is correct and current, we cannot guarantee the absence of errors. If there is a clear error or omission in the product description, we will notify you prior to the dispatch of your order and refund you in full if you wish to cancel your order.

Product imagery is offered as a good representation of the product, but for reasons beyond our control we cannot be responsible for the colour accurateness of products viewed online or on printed media. Made to order and personalised products may differ slightly from the product imagery and are a result of the handmade nature of these products. Please note that due to the bespoke nature of made to order products we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance you will be offered a full refund or the opportunity to receive a replacement.



If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a refund or agree to wait until the product becomes available.



Orders under normal circumstances and within our control should arrive within 1-5 days for mainland UK. Orders shipped by TNT and overseas can be tracked but we cannot be held responsible for theirs or any other courier’s service. Unfortunately, it is not possible to insure items against loss or damage in transit. All items are shipped or posted entirely at your risk.



Please contact us within 7 working days if for any reason you are not happy with your order, we are happy to offer a full refund or make good the item where the item is found to be faulty. Please note we are not responsible for return postage unless the item is faulty, we are not responsible for items damaged in transit.


Security and Privacy

We take your security and privacy seriously and treat your personal information as confidential. We will not sell, disclose or distribute your personal details other than to process your order. We do not store credit card details and we respect the terms of the UK Data Protection Act 1998.



This website and its contents are the property of Conkers Wood and Metal Crafts. Any reproduction or transmission of part or all of the contents is prohibited under any circumstance without written permission from Conkers Wood and Metal Crafts. 



The information on this website is provided by Conkers Wood and Metal Crafts and is for information purposes only. We make every effort to ensure the information is accurate and up to date, we make no representations or guarantees of any kind, expressed or implied about the completeness and accuracy of its contents. Any reliance you place on the information is therefore entirely at your own risk. Under no circumstance will we be liable for any loss or damage including and without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from the loss of data or profits arising from or in connection with the use of this website. We endeavour to keep this website live and running smoothly, however, we take no responsibility for the website not performing or not being available due to circumstances beyond our control.


Customer service

If you have any further queries please contact us at info@woodandmetalcrafts.com